SmartGT homeSmartGTHelp Guide

SmartGT Help Guide

Your bike

Set up SmartGT, use your bike’s controls, personalize your screen, or fix a problem.

The Extras page on a Suzuki bike screen.The Extras page on a Ducati bike screen.

Start here

  • What SmartGT does. It puts Android Auto on your bike screen. It also adds voice, a Dashboard and ride reports.
  • Your bike. Suzuki GSX-S1000GT, GT+, GX or GX+, with the factory mySPIN display.Ducati Multistrada V4 S, S Sport, Rally, Pikes Peak, RS or Grand Tour. It needs Ducati Connect. The standard Multistrada V4 isn't supported.
  • Your phone. Android 12 or newer, with Google Play and Android Auto.
  • Set up once, parked. 1. Connect your bike. 2. Allow phone access. 3. Set up Android Auto. How
  • Each ride. Turn on the bike. Open mySPINDucati Connect on the bike screen. SmartGT Home appears.
  • Learn Back first. Hold Leftcenter to go Back. All buttons
  • Help in the app. Tap ⓘ next to a heading or button.
  • Keep SmartGT up to date. Update from Google Play. Don’t uninstall first. Updates
  • Stuck? Fix a problem or get help.

Set up once

Do this once, parked. Turn on your bike and keep your phone close.

  1. Choose your bike

    Pick Suzuki or Ducati. Tap Choose model and pick your model. Then tap Continue to setup.

  2. 1 Connect your bike

    Tap Connect my bike and pick your bike. Check that the code is the same on the phone and the bike. Then pair.

    • Already paired? Tap Use this bike.
    • Not ready? You can skip this step and connect later.

  3. 2 Allow phone access

    Tap Allow phone access. Choose Allow each time Android asks. For location, pick Precise.

    • A line without a check mark has its own button. Tap it to fix that line.
    • On Android 12 or 12L, tap Open location settings and turn on location.

    You can open SmartGT when this step is done.

  4. Your headset

    If SmartGT finds a headset, it shows a line about it. Tap Use this setup. Or tap Change and pick where your headset is paired. Which one?

  5. 3 Set up Android Auto

    Tap Set up Android Auto. Android Auto opens. Then:

    • Tap ⋮ (top right).
    • Tap Start head unit server. If it says Stop, you're done.
    • Go back to SmartGT. It shows Android Auto ready.

    Can't find it? In SmartGT, tap Don't see Start head unit server? No Android Auto on your phone? Tap Get Android Auto.

  6. Open SmartGT

    Tap Open SmartGT. You're ready to ride.

  7. Start it on the bike

    On the bike screen, open mySPINDucati Connect. SmartGT Home appears.

Setup videos

Setup video links will be added here. For now, follow the written steps above.

Finish later

  • Skipped your bike? On My bike, tap Connect my bike.
  • Turned off phone access? On My bike, tap Finish setup.
  • Want to start again? Open My bike › Help › Run setup again. Your settings stay.

Connect your bike

Do this each time you ride.

  1. Turn on your bike.
  2. On the bike screen, open mySPINDucati Connect.
  3. Wait for SmartGT Home on the bike screen.
  4. To use Android Auto, select its card and press OKcenter.

My bike shows the connection under your bike's name. “Bike screen connected” means all is well.

You may see “Turn on your bike to connect, or tap Try again.” Then tap Try again.

If the bike disconnects

If the bike drops during a ride, your phone shows Bike lost. If the bike comes back within 30 seconds, the ride goes on. If not, the ride ends.

Keeps happening? Check your phone's battery settings.

Use a different bike

Open My bike › Help. Tap Change bike and pick the other bike.

Android Auto

Android Auto shows maps and music on your bike screen.

Set up once

You set it up once, in setup step 3.

After a phone restart

Do this after each phone restart. You don't need to do it before every ride.

  1. On My bike, tap Help.
  2. Tap Android Auto settings.
  3. Tap ⋮ (top right).
  4. Tap Start head unit server. If it says Stop, it's already on.

Open it on the bike

On SmartGT Home, select the Android Auto card and press OKcenter.

Want it to open by itself? Turn on Open Android Auto at start. Startup

When it won't open

Read the message on the bike screen. Then see Android Auto won't start or Android Auto closes.

Voice and calls

Voice lets you talk to Google's assistant through Android Auto.

Use voice

  • On the bike, select Voice on SmartGT Home or in Extras.
  • Or, in Android Auto, select the microphone button.
  • Or hold a bike button that you set for Voice. Bike buttons

Your bike may show a call screen when you use voice. This is normal.

Where to pair your headset

Pair your headset with your phone. Voice works best that way. Then tell SmartGT where it is paired:

  1. On My bike, tap Help.
  2. Tap My headset is paired to.
  3. Pick My phone, My bike or Not sure.
  • My phone: your headset connects to your phone. Best for voice.
  • My bike: your headset connects to your bike. The bike handles calls and sound.
  • Not sure: SmartGT checks for you.

Keep the sound in your helmet

This is for a headset paired with your phone.

  1. Connect the bike first, then your headset.
  2. Sound still goes to the bike? Open your phone's Bluetooth settings.
  3. Tap the settings icon next to your bike.
  4. Turn off Media audio and Phone calls. Samsung may call it Audio.

If the bike screen stops connecting after this, turn them back on.

If the bike takes the sound, SmartGT Home shows “Your bike took the sound. Reconnect your helmet.”

Open SmartGT before you ride

Open SmartGT on your phone before you put it away. If you don't, voice may not work. The bike then shows “Unlock your phone and open SmartGT once to use voice.” What to do

Voice notes

  • On the bike, select Voice note. Select it again to stop and save.
  • On the phone, open My bike › Notes › Voice notes.
  • Each note has Play, Share and Delete.
  • SmartGT keeps up to 50 voice notes.

Your bike screen

Change the look in the Customize tab on your phone. The picture at the top shows the result.

Home layout

Tap Home layout and pick what SmartGT Home shows:

  • Default: your bike, with the Android Auto and Extras icons.
  • Full photo: your photo fills the screen.
  • Half photo: your photo on one half of the screen.
  • Motion: your bike, with a moving background.
  • Moving scene: a scene that turns as you ride.
  • Dashboard: your ride numbers.

The first time, some layouts ask for a photo or a scene. SmartGT remembers the setup of each one.

Extras on the bike

On SmartGT Home, select Extras for:

  • Voice: talk to Google's assistant.
  • Voice note: record a quick note.
  • Dashboard: your ride numbers.
  • Trips: record a ride, or use a trip meter.
  • Calibrate lean: set up the Lean and G-force tiles.

Appearance and other settings aren't on the bike. Change them on your phone, while parked.

Dashboard

The Dashboard shows your ride numbers on the bike. On the bike, open Extras › Dashboard.

It starts with one page of 4 tiles. To change it:

  1. In Customize, tap Dashboard.
  2. Find the other tiles below the picture, ready to add.
  3. Tap a tile chip to add or remove it.
  4. Drag a tile to move it.
  5. Pinch a tile to change its size.
  6. Tap + to add a page. You can have up to 4.
  7. Tap Save.

Tile chips are grouped under Riding, Trips, Where you are and Phone.

  • On the bike, press Left or Right to change pages.
  • To leave the Dashboard, press OK or hold Left.
  • To leave the Dashboard, press or hold center.
  • A tile shows only when it has a reading. For example, Lean shows after you calibrate.
  • Phone temp shows how warm your phone is, not the air.

Calibrate lean

Lean and G-force need one calibration, on the bike.

  1. Put the phone in its mount.
  2. Hold the bike upright and still.
  3. On the bike, select Extras › Calibrate lean.
  4. Wait for Done. If it says Try again, the phone moved.

Calibrate again if you move the mount.

Icons and tiles

On Default, Half photo and Motion, tap Icon size. It makes the icons bigger or smaller.

On Full photo and Moving scene, tap Arrange icons. Everything you can add is a chip. Chips are grouped under Buttons, Shortcuts, Riding, Trips, Where you are and Phone.

  1. Tap a chip to add or remove it.
  2. Drag an icon to move it.
  3. Pinch, or tap − and +, to change its size.
  4. Tap Save.

Tiles show live numbers, like Compass, Battery or Lean.

Colors

Use the Appearance card. It shows with Default, Half photo, Motion and Dashboard.

  • Motorcycle paint: pick your bike's color, or Custom.
  • Bike screen background color: pick Default, Complementary or Custom. Complementary goes with your bike's paint.
  • Show bike: show or hide your bike.

Your photo

With Full photo or Half photo, use the Photo card:

  • Pick a photo: choose a photo.
  • Crop photo: change the crop.
  • Photo strength: on Half photo, make the photo stronger or softer.
  • Delete photo: remove SmartGT's copy. Your gallery keeps the photo.

Speed

With Full photo or Moving scene, you can show your speed.

  1. Tap Speed display.
  2. Turn on Show speed.
  3. Pick mph or km/h.
  4. Tap Save.

If SmartGT asks, tap Turn on live location.

With the speed on, Arrange icons can fill the free spaces around it. If there is no space, you see “No room for that icon. Move or resize another icon first.”

Startup

  • Play startup animation: a short intro on the bike screen.
  • Open Android Auto at start: Android Auto opens when the bike connects. Press a bike button first to stay on SmartGT Home.

Messages on the bike screen

Short messages show at the top of the bike screen for about 5 seconds.

If your phone gets hot, you see “Phone is hot. Shade it or let it cool.” What to do

Bike buttons

Learn the buttons while parked. You can practice on your phone with Preview.

What each button does

SuzukiDucati
MoveArrowsArrows
SelectPress OKPress center
BackHold LeftHold center
Your shortcutHold Left on SmartGT HomeHold Up or hold Down
Dashboard pagesLeft or RightLeft or Right

Set your shortcut

  1. On your phone, open the My bike tab.
  2. In the SmartGT Home card, tap Bike buttons.
  3. Pick Off, Voice or Voice note.
  4. Tap Save.
  1. Disconnect the bike first: My bike › Help › Disconnect.
  2. In the SmartGT Home card, tap Bike buttons.
  3. Tap Hold Up or Hold Down.
  4. Pick what it does, like Voice or Next track.
  5. Tap Save.
  • In Android Auto, hold Left to go Back. Your bike's own screens don't change.
  • Your shortcuts work in Android Auto too. Hold center there to go Back.
  • Hold Left to go to your bike's own screen.

Practice with Preview

  1. Open the Preview tab.
  2. Tap Start preview.
  3. Use the buttons under the picture like your bike's buttons.
  4. Tap Stop preview when you're done.

Preview can't run while the bike is connected. It stops by itself 1 minute after you leave SmartGT.

Trips and ride reports

Use the Trips tab on your phone. Speed and distance need precise location.

Record a ride

  1. Open the Trips tab.
  2. Under Trip 1 · Ride recording, tap Start ride.
  3. At the end, tap Stop and save.
  • On the bike, use Extras › Trips › Ride recording.
  • To start it by itself, turn on Ride options › Start when the bike connects.
  • If the bike is off for more than 30 seconds, the ride ends.

Ride options

  • Choose what to record: pick the sensors for your report, like Gyroscope · lean.
  • Start when the bike connects: Trip 1 starts by itself.
  • Count stopped time: stops count as ride time.
  • Shortest ride to save: shorter rides aren't saved.
  • Rides to keep: how many rides to keep. Locked rides stay.

Ride reports

  • Open Ride history to see your rides.
  • Tap Lock to keep a ride.
  • Tap Send to share a report. To share several, select them and tap Send reports.
  • Reports hold numbers only. Your route is never included.

Trip 2 and Trip 3

Use them as trip meters, for a tour or a tank of fuel. Tap Start, Stop or Reset.

In Options, you can give the trip a name and set a Reminder. A reminder shows a short message on the bike screen.

Fix a problem

Find your problem below. Don't uninstall SmartGT or clear its data to fix a problem.

Phone and connection

The bike keeps disconnecting

Often the phone stops SmartGT to save battery.

  1. Set SmartGT and Android Auto to Unrestricted battery use. How
  2. Turn off battery saver while you ride.
  3. Check that Bluetooth and Wi-Fi are on.
  4. Open SmartGT before you put the phone away.
  5. On My bike, tap Try again.

Still not working? Tell support your phone model. Get help

Related: Paired, but nothing on the bike screen, My phone gets hot

Paired, but nothing on the bike screen

The bike needs Bluetooth and Wi-Fi to show SmartGT.

  1. Turn on Bluetooth and Wi-Fi on your phone.
  2. On Android 12 or 12L, turn on location too.
  3. On the bike screen, open mySPINDucati Connect.
  4. On My bike, tap Try again.

Still not working? Open My bike › Help and tap Connect my bike.

Related: The bike keeps disconnecting, Android Auto won't start

“Open SmartGT” stays grey

Step 2 of setup isn't finished.

  1. Find the line in step 2 without a check mark.
  2. Tap the button on that line.
  3. For location, pick Precise.

My phone gets hot

The bike may show “Phone is hot. Shade it or let it cool.”

  1. Move the phone out of direct sun, or shade it.
  2. Let it cool down before you ride again.
  3. To see how hot it gets, add the Phone temp tile to your Dashboard. How

Android Auto

Android Auto won't start

The bike may say “Android Auto server unavailable. Start it on the phone.”

  1. On My bike, tap Help.
  2. Tap Android Auto settings.
  3. Tap ⋮ (top right).
  4. Tap Start head unit server. If it says Stop, it's already on.
  5. Go back. On SmartGT Home, select Android Auto again.

Don't see Start head unit server? Scroll down and tap Version and permission info 10 times. Tap OK. Then try again.

Related: Android Auto closes on the bike, The bike keeps disconnecting

Android Auto closes on the bike

You see “Android Auto closed. Pick it again on SmartGT Home.”

  1. Select the Android Auto card on SmartGT Home again.
  2. If My bike shows Android Auto couldn’t connect, tap Try again.
  3. If it keeps closing, check your phone's battery settings.

Related: Android Auto won't start, The bike keeps disconnecting

Sound and voice

No sound in my helmet

The sound may be going to the bike.

  1. Connect the bike first, then your headset.
  2. Check where your headset is paired: My bike › Help › My headset is paired to.
  3. If SmartGT Home says “Your bike took the sound. Reconnect your helmet.”, reconnect your headset.

Still on the bike? See Keep the sound in your helmet.

Related: Voice doesn't open or hear me, A call screen covers the map

Voice doesn't open or hear me

Read the message on the bike screen first.

  1. “Google is still talking. Try again soon.”: wait, then try again.
  2. “Helmet voice is not ready…”: reconnect your headset.
  3. “Too many voice devices…”: disconnect one device.
  4. On My bike › Help, tap Allow microphone if you see it.

Still not working? Tell support what happened first. Get help

Related: “Unlock your phone and open SmartGT once to use voice”, No sound in my helmet

“Unlock your phone and open SmartGT once to use voice”

The phone was locked when the ride started.

  1. Stop somewhere safe.
  2. Unlock the phone and open SmartGT.
  3. If My bike › Help shows Turn on voice for now, tap it.
  4. Try voice again.

Next time, open SmartGT before you put the phone away.

A call screen covers the map

When you use voice, your bike may show a call screen. This is normal.

  1. For voice, pair your headset with your phone. Which to choose
  2. With your headset paired to the bike, calls use the bike's own call screen.

Still a problem? Tell support which call app you used.

Related: No sound in my helmet

Buttons and screens

A bike button does the wrong thing

A button can do different things on SmartGT Home and in Android Auto.

  1. Check your shortcut: My bike › Bike buttons.
  2. Hold Left runs your shortcut on SmartGT Home. Everywhere else it goes Back.
  3. Hold center goes Back. Hold Up or Down runs your shortcut.
  4. Hold Left goes to your bike's own screen.

Still not working? Send support a short video, taken while parked.

Preview stopped by itself

Preview stops 1 minute after you leave SmartGT.

  1. Open SmartGT.
  2. Tap Start preview again.

Preview can't run while the bike is connected.

The map is too bright or too dark

The map app sets this, not SmartGT.

  1. Find which screen is wrong: SmartGT Home, the bike screen, or the map app.
  2. Check that app's day and night setting.

Still wrong? Tell support the time and what each screen showed.

Trips and tiles

A tile shows a dash, or is missing

Most tiles wait for GPS, riding or calibration.

  1. Lean shows a dash while parked. It moves when you ride.
  2. “Calibrate first.” or “Calibrate again.”: calibrate on the bike. How
  3. Compass and Sunset wait for GPS.
  4. Can't find a tile? Your phone doesn't have the sensor for it.

My ride wasn't saved

Read the message SmartGT showed at the end.

  1. “Ride too short. Not saved.”: the ride was shorter than Shortest ride to save.
  2. “Full. Unlock or delete a ride to save new ones.”: unlock or delete a ride.
  3. Trip 1 didn't start? Tap Start ride, or turn on Start when the bike connects.
  4. No speed or distance? Allow precise location.

Updates

An update is missing

Check your Google account first.

  1. In Google Play, check which Google account you use.
  2. Use the Google account you used to install SmartGT.
  3. Don't uninstall SmartGT to get an update. You would lose your notes.

Still a problem? Send support the link or the message you see.

Keep SmartGT running

In the app, open My bike › Help. Tap ⓘ next to Try again.

Some phones stop apps to save battery. Then your bike can disconnect after a minute or two. Change these settings for SmartGT and Android Auto.

Menu names differ by phone and version. Look for Battery, Auto-start or App launch. These steps have not been tested on every phone. They may not fix every connection problem.

Start with these checks

  1. Open Settings > Apps > SmartGT > Battery.
  2. Choose Unrestricted. It may be called No restrictions or Don't optimize.
  3. Do the same for Android Auto, if your phone shows it.
  4. On the SmartGT app page, turn off Pause app activity if unused.
  5. Turn off Battery Saver while you ride. Keep Bluetooth and Wi-Fi on.
  6. After a phone update, check these settings again.

Choose your phone

AsusROG Phone and Zenfone
  1. Open Settings > Battery > Auto-start Manager.
  2. Allow SmartGT and Android Auto.
  3. Open Background app manager. Make sure it doesn't manage SmartGT or Android Auto.
  4. Turn off X Mode and any memory cleaner while you ride.
  5. Check these settings again after each phone restart.
Back to phone brands
Xiaomi / Redmi / POCOHyperOS and MIUI
  1. Open Settings > Apps > Manage apps > SmartGT.
  2. Under Battery saver, choose No restrictions.
  3. Turn on Autostart.
  4. Do the same for Android Auto, if you can.
  5. In Recent apps, lock SmartGT with the padlock.
Back to phone brands
OnePlusOxygenOS
  1. Open Settings > Apps > App management > SmartGT > Battery usage.
  2. Turn on Allow background activity.
  3. Turn on Allow auto launch, if you see it.
  4. Do the same for Android Auto, if you can.
  5. In Recent apps, lock SmartGT, if your phone offers it.
Back to phone brands
OPPOColorOS
  1. Open Settings > Apps > App management > SmartGT > Battery usage.
  2. Turn on Allow background activity and Allow auto launch.
  3. Do the same for Android Auto, if you can.
  4. Keep Power saving off while you ride.
  5. In Recent apps, lock SmartGT, if your phone offers it.
Back to phone brands
realmerealme UI
  1. Open Settings > Apps > App management > SmartGT > Battery usage.
  2. Allow foreground activity, background activity and auto launch.
  3. Remove SmartGT from App quick freeze, if you see it.
  4. Do the same for Android Auto, if you can.
  5. Keep Power saving off while you ride.
Back to phone brands
vivoFuntouch OS / OriginOS
  1. Search Settings for Autostart. Allow SmartGT.
  2. Open Battery > Background power consumption management.
  3. Allow SmartGT to run in the background.
  4. Do the same for Android Auto, if you can.
  5. In Recent apps, lock SmartGT, if your phone offers it.
Back to phone brands
HonorMagicOS
  1. Search Settings for App launch.
  2. Turn off Manage automatically for SmartGT.
  3. Turn on Auto-launch, Secondary launch and Run in background. Then confirm.
  4. Search Settings for Battery optimization.
  5. Choose All apps, then SmartGT, then Don't allow.
  6. Do the same for Android Auto, if you can.
Back to phone brands
Tecno / Infinix / itelHiOS / XOS and related software
  1. Open Phone Master > Auto-start management. Allow SmartGT.
  2. Open Settings > Battery > Power saving management for apps.
  3. Allow SmartGT to run in the background.
  4. Turn off sleep plans that switch off Bluetooth or Wi-Fi.
Back to phone brands
SamsungGalaxy / One UI
  1. Open Settings > Apps > SmartGT > Battery. Choose Unrestricted.
  2. Open Settings > Battery, or Battery and device care.
  3. Tap Background usage limits.
  4. Add SmartGT to Never auto sleeping apps.
  5. Remove SmartGT from Sleeping apps and Deep sleeping apps, if listed.
  6. Do the same for Android Auto, if you can.
Back to phone brands
MotorolaMy UX / Hello UI
  1. Open Settings > Apps > SmartGT > App battery usage.
  2. Turn on Allow background usage.
  3. Tap the row and choose Unrestricted, if you see it.
  4. Do the same for Android Auto, if you can.
Back to phone brands
Google PixelAndroid
  1. Open Settings > Apps > See all apps > SmartGT > App battery usage.
  2. Turn on Allow background usage.
  3. Choose Unrestricted, if you see it.
  4. Turn off Pause app activity if unused.
  5. Do the same for Android Auto, if you can.
Back to phone brands
NothingNothing OS
  1. Open Settings > Apps > SmartGT > App battery usage.
  2. Turn on Allow background usage.
  3. Choose Unrestricted, if you see it.
  4. Do the same for Android Auto, if you can.
Back to phone brands
SonyXperia
  1. Open Settings > Apps > SmartGT > Battery.
  2. Choose Unrestricted, if you see it.
  3. Turn off STAMINA mode while you ride.
  4. Do the same for Android Auto, if you can.
Back to phone brands
HuaweiCheck Android Auto compatibility first

SmartGT's Android Auto features need Google services and compatible Android Auto. Huawei phones without these cannot use those features. Battery settings cannot add Android Auto.

Back to phone brands

Still having trouble?

Change the settings, then try SmartGT again while parked. Still disconnecting? Email support. Tell us your phone model and Android version. A photo of the battery settings helps.

[email protected]

Get help

In the app, open My bike and tap Report a problem. Or email [email protected].

Send a report

  1. Open the My bike tab.
  2. Tap Report a problem at the bottom.
  3. Pick a topic. Say what you did and what happened.
  4. Tap Review report, then Open email.
  5. Check the email, then send it.

What to tell us

  • Your bike model and your phone model.
  • What you did and what happened.
  • For sound or voice: where your headset is paired.
  • A screenshot, taken while parked.

You can write in your own language.

Report form to copy
SmartGT version:
Bike model and year:
Phone model and Android version:
Headset paired to: phone / bike / not sure

What I did:
What I expected:
What happened:
When it happened:

Screenshot or video attached (taken while parked): yes / no

How SmartGT uses your data: privacy policy.

Updates

Update, don't uninstall

Update SmartGT from Google Play. Don't uninstall it first. Uninstalling deletes your notes.